WD Purple drives are engineered for 24/7, high-definition security systems, supporting workload rates of up to 180 TB/year and optimized for up to 64 cameras, making them ideal for the extreme demands of high-temperature, always-on surveillance setups. The 8TB, 10TB, and 12TB models are tailored for AI-capable NVRs, featuring enhanced workload ratings of up to 360 TB/year and supporting up to 16 AI channels for deep learning analytics. Built by a global leader in storage technology, WD Purple ensures reliable video playback when it matters most, providing flexibility to expand your security system as needed.
Thank you for shopping with us. We are committed to delivering your orders as quickly and efficiently as possible. Please read our shipping policy for more information on how we handle orders and shipping.
1. Order Processing
All orders are processed within 1-3 business days from the time of purchase, excluding weekends and public holidays. You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods and Delivery Times
We offer the following standard shipping methods:
West Malaysia (Peninsular Malaysia)
Estimated Delivery Time: 3-5 business days
Shipping fees are calculated at checkout based on the weight of your order and delivery location.
East Malaysia (Sabah & Sarawak)
Estimated Delivery Time: 5-7 business days
Shipping fees are calculated at checkout based on the weight of your order and delivery location.
Please note that delivery times are estimates and may vary depending on the shipping carrier, location, and any unforeseen delays during transit.
3. Shipping Charges
Shipping charges are calculated during checkout based on your delivery address and the size/weight of your order. We offer free shipping on orders over a certain amount (please refer to our promotions or check our FAQ for more details).
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can use this information to track the progress of your delivery.
5. Shipping Restrictions
We currently only ship to addresses within Malaysia. Unfortunately, we do not ship internationally at this time.
6. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
7. Shipping Delays
While we strive to meet the estimated delivery times, please note that certain circumstances (such as weather conditions, customs, or other unforeseen events) may cause delays. If your order experiences a delay, we will notify you as soon as possible.
8. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and ensure you are satisfied with your purchase.
9. Contact Us
If you have any questions or concerns regarding your shipping or order, please feel free to contact us.
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